Refund and Returns Policy

We want you to be happy with your LawnLoom purchase and offer a 30-day return policy on most orders. Returns will be accepted within 30 days of delivery, in their original packaging. Assembled and final sales items cannot be returned.

For returns not due to defective, damaged, or incorrectly shipped products, we charge a flat fee of $50 per item (“Flat Fee”) in addition to a restocking fee of 10% of what you paid for the product(s) (“Restocking Fee”). As soon as the returned product(s) are received back to our warehouse in good condition, a refund (minus the Flat Fee and Restocking Fee) will be issued to your original form of payment. 

LawnLoom sometimes charges shipping (“Shipping Fee”). When LawnLoom chooses to do so, the Shipping Fee is non-refundable, including on returned items (unless the item is defective, damaged, or was incorrectly shipped). When LawnLoom charges a Shipping Fee, the Restocking Fee is calculated from the amount you paid for the product minus the Shipping Fee.